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Technical Service Bulletin 2077331/1

Instructions for use


Please note:
This TSH article may be used only if the equipment
combinations, on-board control units and event memory
entries specified below apply to the vehicle.

Vehicle data

Q6 and SQ6 e-tron

PR numbers
PR numbers
?:with 2F1

Technical Service Bulletin
Transaction No.: 2077331/1
91 Audi Connect Digital Key activation cannot be completed in the MMI
Release date: Mar 20, 2025

Condition

Customer states:

Digital Key activation cannot be activated in the MMI.

 

Workshop findings:

The customer statement can be reproduced.

Technical Background

1.

The customer’s smartphone is not compatible.

2.

Mobile data is not activated in the vehicle (Privacy mode activated).

3.

The vehicle is offline.

4.

The dealership has not verified the key user of the vehicle.

5.

A communication fault in the backend means that the email with the personal activation code was not sent.

6.

Maintenance in the backend.

7.

Software issue in the onboard supply control unit J519.

8.

Nomination of key user/vehicle preparation was not completed.

Production Solution

Not applicable.

Service

1.

Please check the customer has a compatible smartphone.

Compatible devices are (as of Q1 2025):

Apple

iPhone 11 / Pro / Pro Max

iPhone 12 Mini / Pro / Pro Max

iPhone 13 Mini / Pro / Pro Max

iPhone 14 Plus / Pro / Pro Max

iPhone 15 Plus / Pro / Pro Max

iPhone 16 Plus / Pro / Pro Max

Watch Series 6 / 7 / 8 / Ultra

 

Samsung

Galaxy Note 20 Ultra

Galaxy S21+ / Ultra

Galaxy S22+ / Ultra

Galaxy S23+ / Ultra

Galaxy S24+ / Ultra

Galaxy Z Fold 2 / 3 / 4

Google – Android 12 and newer

Pixel 6 Pro

Pixel 7 Pro

Pixel Fold

Pixel 8 Pro

Pixel 9 Pro

Please check these links for updated information:

Apple:https://support.apple.com/en-us/118271

Samsung: https://www.samsung.com/ca/support/apps-services/what-is-digital-key/ (applies to USA)

Google: https://support.google.com/wallet/answer/13037118?hl=en 

2.

Please check whether mobile data are activated in the vehicle. Activate them if they are deactivated.

3.

Please check that the vehicle is online. The globe symbol should be visible on the MMI. A high reception strength is also helpful.

4.

The key user must be verified by a dealership.

5.

To have the email sent again, please enter a random incorrect code 7 times.

6.

Please try again the next day.

7.

Reset Terminal 30 by disconnecting the 12V electrical system for at least 10 minutes.

8.

Re-do key user activation.

Please delete the key user from the vehicle and delete the vehicle from the myAudi app.

Then set the key user again and confirm in the vehicle.

Warranty

Claim Type:

•

If the vehicle is outside of any warranty, this Technical Service Bulletin is informational only.

Service Number:

9710

Damage Code:

0039

Labor Operations:

Loosen and secure grounding strap for Terminal 30 reset

9785 0999

See SRT with associated operations

GFF / Guided Functions

0150 0060

See SRT with associated operations

Claim Comment:

As per TSB 2077331/1

All warranty claims submitted for payment must be in accordance with theAudi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information

All part and service references provided in this TSB (2077331) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.

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