Condition

Customer statement:

Creaking and cracking noises from roof when torsion acts on vehicle.

Workshop findings:

The sealing lip of the glass roof element causes the noises.

Observe repair level             Faster processing             

Technical Background

The PU sealing lip creates friction on the painted roof surface which causes the creaking/cracking noise.

Production Solution

Optimised sealing lip geometry from week 11/25 onwards.

Service

First make sure that the vehicle is clean, and the roof area is dry.

Version 1: applies to A5 Saloon and A6 e-tron Avant

Theside and rear areasbetween the sealing lip of the glass roof and the vehicle body must be lubricated with Krytox spray.

Version 2: applies to A5 Avant and A6 e-tron Sportback

Theside areasbetween the sealing lip of the glass roof and the vehicle body must be lubricated with Krytox spray.

Proceed as follows:

Take measurement film VAS 895037.

Slide the measurement film between the seal of the glass roof and the vehicle body.

Take Krytox spray G 052172 M2.

Spray a little Krytox spray between the seal and the vehicle body over the entire length of the seal on the left/right and at the rear. To do this, slide the measurement film from the beginning to the end of the seal in one movement and spray continuously. Make sure that Krytox spray is applied evenly over the entire length without any gaps. Only a small amount of Krytox spray is required. This means that the movement can be made quickly.

Finally, remove excess Krytox spray with a clean cloth.

If DISS is used in your market.

When billing, please always attach a photo that clearly shows the complaint to the DISS report.

To ensure a reference to the vehicle, the photo must include the chassis number and the date.

The photo must not be edited. The photo should be in focus and be taken with sufficient illumination. A high resolution is not necessary.

If appropriate, please mark the location of the problem so that parts analysis have a clear reference to the complaint.

Please ensure that the photo documentation does not show any persons and/or faces, vehicle registration numbers (number plates) or customer data.

Warranty

The TPI number must always be stated for ease of processing.For markets with DISS-SAGA/2 link, the TPI is taken from the DISS system. For markets without DISS or without DISS-SAGA/2 link, the “HST number” field must be completed in the SAGA/2 system.

If you are billing AUDI AG/the importer according to the warranty guidelines, please note the following accounting instructions:

Service number/damage code:

6041 / 020

Billing in SAGA:

Billing in APOS NF: (If applicable)

Required Parts and Tools

Additional Information

All parts and service references provided in this TPI are subject to change and/or removal.

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