Condition

Customer statement:

The rear lid does not close and opens again.

Workshop findings:

The rear lid does not close and opens again.

The closing process is cancelled before reaching the first closure plate and the rear lid opens again.

Observe repair level                 Faster processing               Documentation necessary

Technical Background

The control unit detects excessive force at the buffers.

Production Solution

Part optimization and process change in week 40/2025.

Service

Open the rear lid so that you can reach the inner and outer electric rear lid actuation buttons.

Press and hold the electric rear lid lock actuation button on the outside (image 2, item 1) and the electric rear lid lock actuation button on the inside (image 3, item 3) simultaneously for at least 5 seconds. An audible signal will be given.

Then open and close the rear lid three times using the two buttons. Make sure that the rear lid reaches the end positions each time.

The vehicle confirms the end positions with an acoustic signal.

SAFETY INFORMATION:

It is essential not to hinder or stop the movement of the rear lid under any circumstances. This interrupts the initialization process. Furthermore, the roll-back function is not active during the initialization process. Make sure that there is no risk of trapping for you or other persons at any time.

The initialization process is now complete.

If the complaint still occurs:

Check the position of the striker and push it outwards slightly if necessary (ensure the rear lid fits properly). Another initialization run for the rear lid is then required as per the procedure under point 2.

Image 1: pre-tensioned bump stop

Image 2: electric rear lid lock actuation button (1)

Image 3: electric rear lid lock actuation button (3)

Documentation:

Open a TAC ticket using the concern group “Documentation”

Attach a video which clearly shows the complaint to the TAC ticket.

To ensure a reference to the vehicle, a photo must include the chassis number and the date.

The photo/video must not be edited. The photo/video should be in focus and be taken with sufficient light. A high resolution is not necessary.

If appropriate, please mark the location of the problem so that parts analysis have a clear reference to the complaint.

Please ensure that the photo/video documentation does not show any persons and/or faces, vehicle registration numbers (number plates) or customer data.

Once the required information is attached, close the TAC ticket immediately.

Note: TAC tickets that are opened under “Documentation” are not to be left open but are to be closed immediately after the required photos or documents have been attached. These tickets are for documentation only and will not be answered by a TAC consultant.

Warranty

The TPI number must always be stated for ease of processing.For markets with DISS-SAGA/2 link, the TPI is taken from the DISS system. For markets without DISS or without DISS-SAGA/2 link, the “HST number” field must be completed in the SAGA/2 system.

If you are billing AUDI AG/the importer according to the warranty guidelines, please note the following accounting instructions:

Service number/damage code:

5568 / 0017

Billing in SAGA:

Billing in APOS NF:

Additional Information

All parts and service references provided in this TPI are subject to change and/or removal.

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