Condition

Customer states:

Workshop findings:

Technical Background

The control unit detects excessive force at the buffers.

Production Solution

Part optimization and process change in week 40/2025.

Service

Open the rear lid so that you can reach the inner and outer electric rear lid actuation buttons.

Press and hold the electric rear lid lock actuation button on the outside (Figure 2, item 1) and the electric rear lid lock actuation button on the inside (Figure 3, item 3) simultaneously for at least 5 seconds. An audible signal will be given.

Then open and close the rear lid three times using the two buttons. Make sure that the rear lid reaches the end positions each time.

The vehicle confirms the end position with an acoustic signal.

SAFETY INFORMATION:

It is essential not to hinder or stop the movement of the rear lid under any circumstances. This interrupts the initialization process. Furthermore, the roll-back function is not active during the initialization process. Make sure that there is no risk of becoming entrapped for you or other people at any time.

The initialization process is now complete.

If the complaint still occurs:

Check the position of the striker and push it outwards slightly if necessary (ensure the rear lid fits properly). Another initialization run for the rear lid is then required as per the procedure under point 2.

Figure 1.Pre-tensioned bump stop.

Figure 2.Electric rear lid lock actuation button (1).

Figure 3.Electric rear lid lock actuation button (3).

When billing, please always attach videos that clearly show the complaint to DOC-IT. To ensure a reference to the vehicle, the video must:

If appropriate, please mark the location of the problem so that parts analysis has a clear reference to the complaint. Please ensure that the video documentation does not show any people and/or face, license plates, or customer data.

Warranty

All warranty claims submitted for payment must be in accordance with theAudi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information

All part and service references provided in this TSB (2077738) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.

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